Patient rights
On the grounds of European Patient Mobility Directive 2011/24/EU, patients of EU Member States and the EEA States Iceland, Liechtenstein, and Norway are entitled to
- treatment fundamentally equal to that given to Austrian patients in terms of both costreimbursement and the medical treatment itself;
- receive clear invoices and clear price information on the services rendered by the respective healthcare providers;
- responses to requests for information on the professional liability insurance status of the respective healthcare provider;
- responses to requests for information on the applicable quality standards and safety provisions;
- the preparation of a written or electronic patient file by the healthcare provider and access to the same, and also to at least one copy of the patient file in exchange for a reasonable fee;
- receive information on requirements for prescriptions that are to be filled in another Member State.
Patient mobility contact points
The patient mobility contact points are your source of information in the cross-border healthcare area. You can send in your requests by e-mail.
National contact point for cross-border healthcare
Stubenring 6
A-1010 Vienna (Austria)
E-Mail: patientenmobilitaet@goeg.at
Toolbox for cross-border healthcare
The European Commission's toolbox provides information on the legal framework for cross-border healthcare.
Under the following link you will find checklists for patients, patient organisations and healthcare providers.
Digital Europe eTranslation
eTranslation is the European Commission's online translation system. Translation is possible into all 24 official EU languages as well as Icelandic and Norwegian. After registering you can access the Translation-Tool.
National contact points in other countries
You can find information on the national contact points in other countries here.
MyHealth@EU
Buying medicines in another EU country? From 2025, EU citizens will be able to collect their electronically prescribed medicines from selected pharmacies in other EU countries, including Austria.
Here you will find information and the current overview of the availability of the MyHealth@EU Services.
Last update: 19 July 2019
